PRIVACY POLICY

Effective Date: October 15, 2026

DDP Canada Inc. (“DDP Canada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit DDPCanada.com, contact us, submit a form, download a resource, purchase a service or otherwise interact with DDP Canada.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name

• Company name

• Job title

• Business address

• Email address

• Telephone number

• Company website

• Country or jurisdiction

• Information relating to your Canadian market-entry plans

• Canadian Business Number information

• Importer account and CARM-related information

• Information concerning your products, imports, exports or business activities

• Information submitted through website forms, questionnaires, email or other communications

• Transaction and payment-related information

• Technical information such as browser type, device information, IP address, website usage and referral information

We generally collect business information required to understand your needs and provide Canadian market-entry and related services.

2. How We Use Information

We may use information collected from you to:

• Respond to inquiries

• Assess your Canadian market-entry requirements

• Assist with Canadian Business Number, importer account and CARM-related processes

• Provide Non-Resident Importer and Canadian market-entry support

• Coordinate with customs brokerage, transportation, logistics and other professional service providers when required

• Deliver guides, reports or other requested resources

• Process service purchases and payments

• Communicate regarding an active or prospective engagement

• Improve our website, services and customer experience

• Maintain business records

• Protect against fraud, misuse, security threats or unlawful activity

• Meet legal, regulatory and compliance obligations

• Send business communications where permitted by applicable law

We do not sell personal information to advertisers or data brokers.

3. Consent

By providing information to DDP Canada, you consent to its collection, use and disclosure for the purposes reasonably associated with your inquiry, requested service or business relationship.

Where required by law, we will obtain additional consent before using personal information for a materially different purpose.

You may withdraw consent where legally permitted by contacting us at [email protected]. Withdrawal of consent may affect our ability to provide certain services.

4. Business and Government Information

Certain DDP Canada services may require information relating to government registrations, importer accounts, corporate records or other business documentation.

We collect and use this information only to the extent reasonably necessary to provide the requested service or coordinate with appropriate third parties.

DDP Canada is not a government agency and does not control the privacy practices or information-handling procedures of Canadian government departments or agencies.

5. Sharing Information With Service Providers

We may disclose information to trusted third parties where reasonably required to provide our services, including:

• Licensed customs brokers

• Transportation and logistics providers

• Technology and website providers

• Customer relationship management platforms

• Payment processors

• Professional advisors

• Government agencies where required for registration or regulatory processes

• Other service providers engaged to support your Canadian operations

Third parties receive only the information reasonably necessary for the applicable purpose.

6. Cross-Border Processing

Some technology and service providers used by DDP Canada may store or process information outside Canada, including in the United States or other jurisdictions.

As a result, information may be subject to the laws and lawful access requirements of the jurisdiction in which it is processed.

We use reputable service providers and take reasonable steps to protect information under our control.

7. Website Technology, Cookies and Analytics

DDPCanada.com may use cookies, analytics tools and similar technologies to understand website usage, improve functionality and measure performance.

These technologies may collect information such as:

• IP address

• Browser and device type

• Pages visited

• Time spent on the website

• Referring website

• General geographic information

You may restrict or disable cookies through your browser settings, although some website functionality may be affected.

8. Email Communications

If you request information, download a resource, purchase a service or otherwise engage with DDP Canada, we may send communications related to that interaction.

Marketing or promotional communications will be sent in accordance with applicable Canadian electronic communications laws.

Where applicable, you may unsubscribe using the unsubscribe mechanism provided or by contacting us.

9. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain appropriate business and transaction records

• Meet legal, tax, regulatory or compliance obligations

• Resolve disputes

• Enforce agreements

Information that is no longer required may be securely deleted, destroyed or anonymized.

11. Access and Correction

You may request access to personal information DDP Canada holds about you and may request that inaccurate information be corrected.

Certain information may be exempt from access or correction requirements under applicable law.

Requests may be submitted to:

DDP Canada Inc.
Ontario, Canada
Email: [email protected]
Telephone: +1 905 266 1110