TERMS & CONDITIONS

Effective Date: October 15, 2026

These Terms & Conditions (“Terms”) govern your use of DDPCanada.com and any services provided by DDP Canada Inc. (“DDP Canada,” “we,” “us,” or “our”).

By using this website, requesting services or purchasing a DDP Canada service, you agree to these Terms.

1. About DDP Canada

DDP Canada provides Canadian market-entry support to foreign companies seeking to import, sell or operate in Canada.

Services may include assistance relating to:

• Non-Resident Importer setup

• Canadian Business Number registration support

• Importer account setup

• CARM registration support

• Release Prior to Payment security guidance

• Exporter number and CERS support

• Canadian market-entry planning

• Coordination with customs brokerage partners

• Transportation, logistics and warehousing coordination

• Other Canadian operating support

The precise scope of any engagement will depend on the service purchased or agreed upon with the client.

2. DDP Canada Is Not a Customs Broker

DDP Canada is not a licensed customs broker.

Where customs brokerage services are required, we may introduce or coordinate with appropriately licensed Canadian customs brokerage providers.

Any customs brokerage agreement is between the client and the applicable customs broker unless expressly stated otherwise.

DDP Canada is also not a law firm, accounting firm, tax advisory firm, immigration consultancy or Canadian government agency.

Information provided by DDP Canada is intended for general business and market-entry purposes and should not be treated as legal, tax, accounting or regulatory advice.

3. Government Registrations and Approvals

Certain services may involve registrations, accounts, approvals or processes administered by Canadian government authorities.

DDP Canada will use commercially reasonable efforts to assist clients with these processes but does not control government processing times, decisions, systems or requirements.

We do not guarantee:

• Approval of any government application

• Issuance of a Business Number or importer account

• CARM registration approval

• Customs clearance

• Eligibility to import any particular product

• Processing timelines

• Government system availability

• Any particular commercial outcome

Government authorities may request additional information or documentation from a client at any time.

4. Client Responsibilities

Clients are responsible for providing complete, accurate and current information required to perform the requested services.

This includes, where applicable:

• Correct legal company information

• Corporate registration details

• Ownership information

• Product information

• Import and export information

• Government correspondence

• Supporting documentation

• Accurate contact details

DDP Canada is entitled to rely on information supplied by the client.

Delays or errors resulting from incomplete, inaccurate or late information provided by the client are not the responsibility of DDP Canada.

5. Canadian Importer & CARM Setup Fee

Where offered through DDPCanada.com, the Canadian Importer & CARM Setup service is currently priced at:

USD $495 — One-Time Fee

Unless expressly stated otherwise, this fee covers the DDP Canada professional and administrative services described in the applicable offer.

Government charges, customs brokerage fees, bonds, financial security, duties, taxes, transportation, warehousing and third-party professional fees are not included unless specifically stated.

Prices may change for future purchases. The price applicable to an engagement is the price shown or otherwise agreed at the time the service is purchased.

6. Payments

Payment may be processed through third-party payment providers.

By submitting payment information, you authorize the applicable payment processor to charge the amount displayed or otherwise agreed.

DDP Canada does not directly store complete payment-card information where payment is processed by a third-party provider.

7. Cancellations and Refunds

Because DDP Canada services involve professional time, administrative work and potentially third-party coordination, fees may become non-refundable once work has commenced.

Where a client wishes to cancel before work has begun, the client should contact DDP Canada promptly at [email protected].

Any refund eligibility will depend on the status of the engagement, work already performed, costs already incurred and any terms communicated at the time of purchase.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

8. Third-Party Services

DDP Canada may introduce, recommend or coordinate with third-party providers such as:

• Customs brokers

• Freight forwarders

• Transportation companies

• Warehousing providers

• Legal, accounting or tax professionals

• Human resources providers

• Technology providers

• Financial institutions or security providers

• Other Canadian professional service providers

Unless expressly agreed otherwise, these providers operate independently from DDP Canada.

DDP Canada does not guarantee the performance, pricing, availability or outcomes of independent third-party providers.

Clients should review and accept the third party's own terms before engaging their services.

9. Website Information

We make reasonable efforts to keep DDPCanada.com accurate and current.

However, Canadian customs, tax, trade and regulatory requirements may change without notice.

Website content is provided for general informational purposes and should not be relied upon as a substitute for advice specific to your company, products or circumstances.

10. Intellectual Property

Unless otherwise stated, all website content, branding, written materials, graphics, guides, documents and other materials created by DDP Canada are owned by or licensed to DDP Canada Inc.

You may use downloadable materials provided by DDP Canada for your internal business purposes. You may not reproduce, republish, sell, distribute or commercially exploit DDP Canada materials without prior written permission.

11. Acceptable Use

You may not use DDPCanada.com:

• For unlawful or fraudulent purposes

• To interfere with website security or operation

• To attempt unauthorized access to systems or information

• To distribute malicious software

• To misrepresent your identity or authority

• To submit false or misleading information

We may restrict access where we reasonably believe the website or services are being misused.

12. Limitation of Liability

To the maximum extent permitted by law, DDP Canada Inc. will not be liable for indirect, incidental, consequential, special or punitive damages arising from the use of our website or services.

This includes, without limitation, losses arising from:

• Government processing delays

• Government decisions

• Customs delays

• Third-party service providers

• Lost business opportunities

• Lost profits

• Business interruption

• Inaccurate information supplied by a client

• Changes in laws or government requirements

Where liability cannot legally be excluded, DDP Canada's aggregate liability relating to a particular paid service will not exceed the amount paid by the client to DDP Canada for that service, except where applicable law requires otherwise.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless DDP Canada Inc., its directors, officers, employees and representatives from claims, losses, liabilities or expenses arising from:

• False, incomplete or inaccurate information you provide

• Your breach of these Terms

• Your violation of applicable laws or regulations

• Your misuse of the website or services

14. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency relationship between DDP Canada and a client unless expressly agreed in writing.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute relating to these Terms, the website or DDP Canada services will be subject to the jurisdiction of the courts of Ontario, unless otherwise required by applicable law.

16. Changes to These Terms

DDP Canada may update these Terms periodically.

The effective date at the top of this page identifies the most recent version. Continued use of the website or services after an update constitutes acceptance of the revised Terms where permitted by law.

17. Contact

Questions regarding these Terms may be directed to:

DDP Canada Inc.
Ontario, Canada
Email: [email protected]
Telephone: +1 905 266 1110